W We love good, professional loan people – they are heros! To make sure that you’re working with competent and trust-worthy professionals, we encourage you to personally know your mortgage broker or loan originator.
We want you to have his or her phone number, email address, and office address. We want you to be in constant communication, and to have the ability to go into the your broker’s physical office any time you want face to face, cry your eyes out, or express your anger (civilly of course) in their presence. There needs to be accountability. Someone who does not do their work well and provide excellent customer service needs to see and hear what their laziness, greed, and incompetence does to real people!
Your mortgage broker is the only one who has access to the lender.
They must keep the pressure on during the process and preempt problems with the lender. They must have all the documents properly prepared, and they must understand you and your situation so they can represent your interests well to the lender. They must handle objections, assist in correcting a bad appraisal, and must expeditiously satisfy conditions before closing. A good mortgage broker should be deep in the industry and have broad connections. They have worked hard to become a valuable resource to the lenders and build a reliable professional reputation. They can rescue a troubled loan, they can call in a favor if needed, and they can sometimes get the benefit of the doubt. A first-rate mortgage broker is valuable and indispensable.
Search locally and ask for referrals from Realtors® and other industry professionals.
Our reputations depend on you receiving quality service and making your experience rewarding. We cannot afford to refer to unqualified and irresponsible vendors. If you follow our advice, we also have positive influence with the mortgage broker and can better assist you. At Bella Casa Real Estate Group we have chosen not to have Affiliated Business Relationships with mortgage brokers. This means we do not have a financial interest in using anyone. We have no conflict of interest in referring the best to you. We get nothing in return for our referrals. All we ask is that our clients be treated as well as we treat them.
We urge you to refer to our list of Mortgage Brokers when selecting your broker.
Take the time to meet with several of the brokers or loan officers before you make your final decision. Get a feel for whom you’ll be working with as well as the rates and mortgage products they offer.
Published on: Jan 2, 2010